Our Promise: We pack & post the same working day (on orders received before noon), or else within 24 hours.UK DELIVERY
Choose from the following options at checkout:
- SECOND CLASS TRACKED. Sent via Royal Mail takes approx 3-5 days. FREE if you spend £95 or costs £4.95 per order.
- FIRST CLASS. Sent via Royal Mail 'Recorded Signed For' takes approx 1-3 days (usually). Costs £6.00 per order.
- URGENT. Sent via Royal Mail 'Special Delivery' guaranteed to arrive before 1pm the next working day if you place you order before noon. Costs £9.95 per order.
- SATURDAY. Sent via Royal Mail 'Special Delivery' guaranteed to arrive before 1pm on Saturday if you place you order before noon on Friday. Peace of mind for just £12.95 per order. This delivery option can be selected on ANY day and we will not dispatch your parcel until Friday.
Please note that all orders will require your signature for delivery.INTERNATIONAL DELIVERY
We deliver worldwide and our website works out the cost automatically. Orders in Europe are usually £10-£15, but heavier items or further destinations may cost more. Any queries, please do contact us. Some approximate times for delivery are:
- Western Europe, including ROI: 2-4 days
- Eastern Europe: 4-6 days
- Rest of the World: 6-10 days
Returns and exchanges are easy peasy....
We're sorry if anything we've sent it not quite right, send it back to us within 21 days for a full refund or exchange.
1. Fill in your details on the returns form and pop this sheet in the parcel. Fancy something else? If you'd like to exchange an item, please let us know what you'd like.
2. Package up your items (unwashed and unworn of course).
3. Stick the handy FREEPOST returns label on the front of your parcel and pop round to your local post office. We would strongly advise getting a FREE certificate of posting from the Post Office as parcels do go missing from time to time. To upgrade to the more secure Recorded Delivery service please ask at the Post Office counter. As we're sure you understand we can't be held responsible for parcels that don't arrive back with us.
What happens then?
As soon as we receive your parcel, we'll sort out the exchange or refund (minus a postage administration cost of £3.95 per parcel). Naturally this will not apply if your item is faulty, or we are running a FREE RETURNS offer (sign up to be a Bb VIP on the front page of our site to receive details of these).
Questions? Comments? Exchange Requests?
Bb London Returns